Frequently asked questions

Here you will find the answers to frequently asked questions. Please be assured that we are doing our best to satisfy you, if the answer to your question is not found on this page please contact us at

Is it possible to have the latest version of a file or software?

The site is regularly updated, we add new files and software several times a day. If you need a specific file or software, please send us your request at

How to register?

A registration code is required to register. You can get a registration code at the following address:

I received my registration code but it does not work.

To register, you must provide the same email address you used when ordering, otherwise the registration code you received will not be recognized.

I cannot connect, the PIN code does not work.

The Pin code expires 15 minutes after sending, be careful not to use an expired code from an old email. Wait a few minutes until you receive the new PIN code you just requested.

My email address is not recognized.

You have not activated your account, please click on the link in the email you received to confirm your email address.

Is it possible to change my e-mail address?

Your e-mail address is directly linked to your payment. It is not possible to modify it.

I did not receive my registration code on my email address "".

Several users have reported to us that the Yandex mail provider is blocking our emails, we receive a failure report with each attempt to send mail. Until Yandex Support resolves the issue, please use another email address when ordering.

Download is slow.

Please check your computer and router configuration.
You may experience slowdowns at times of high influence, in this case try to download at other times of the day.

I receive a "503 Service Temporarily Unavailable" error

Please delete cookies and the cache from your browser and wait 30 minutes before downloading again.
Please avoid using aggressive download managers that use multiple connections at the same time.